Principles
Our guiding principles for quality control:
- Our customers are our most valuable asset, for this reason we strive to understand their culture and fully meet their requirements.
- Every employee is empowered and responsible for the quality of their area of responsibility.
- It is better to foresee and prevent mistakes, then to have to correct them and their implications after the fact.
- The Quality of the service we provide is continually monitored, measured, and improved.
Our Corporate Philosophy:
- We strive to maintain and fulfill the requirements of our client base, while winning new clients.
- We aim to exceed the expectations of our clients as we continue to meet our goal of best in industry.
- We target to meet 100% of our clients' needs, from initial consultation, delivery, through to billing and follow-up.
- We build a relationship of trust and credibility with our clients, based on our attitude, our appearance and our motivation.
- WWe continually search for areas of improvement in our areas of responsibility and implement these to their fullest.
- We operate our business with respect for the environment, conserving natural resource wherever and whenever possible.
- Only through living and engaging these above principles, will we be able to make claims to our position of market leadership.
DIN EN ISO 9001:2000 Certification
We take quality seriously. Since 1995, we have continuously been audited and certified for the DIN EN ISO 9001:2000
QM Certificate [PDF Download]